Support

How can we help?

Answers to common questions about the practice, counting, and your account.

How do I start my 81-day practice?

Open the Today tab and choose a start date. The practice always begins on a Monday, so pick any past or future Monday — if you choose a Monday that has already passed, the days before today are recorded automatically as completed outside the app.

What are the nine steps?

The practice is divided into nine steps of nine days each, for 81 days in total. Each day prescribes a number of rounds of the mala to recite, which you can review in full under the Practice tab before you begin.

What's the difference between Tap and Shake mode?

In Tap mode, you tap the bead strand on screen once per recitation. In Shake mode, a single deliberate shake of your phone counts a bead instead, so you can keep your eyes closed. Switch between them anytime from the Count screen. If your device reports that motion sensing is unavailable, use Tap mode.

I missed a day — what happens now?

Koe Na Win will ask you to review any day that was left unfinished the next time you open the app. You can confirm that you completed the required rounds outside the app, or acknowledge that the day was missed. A missed day ends that attempt, but your history is always kept, and you can begin a fresh 81-day attempt on the next available Monday.

Can I record a round I completed away from my phone?

Yes. From Today or the Count screen, choose Record a physical round. If you already have beads counted in the app for that day, you'll be asked whether to keep or discard them before the physical round is added.

Do I need an account?

No. Your practice progress is saved locally on your device and works fully without signing in. An optional account (via Apple or Google) is available in Settings for anyone who wants it, independent of your local progress.

I'm having trouble signing in with Apple or Google.

Make sure you're on the latest version of the app and have a working internet connection, then try again from Settings → Account. Sign-in is optional — your practice progress is unaffected whether or not you're signed in. If the problem continues, contact us below with your device model and iOS version.

Will I lose my progress if I switch phones or reinstall the app?

Because progress is stored on-device, it isn't automatically backed up elsewhere. Please avoid deleting the app or your phone's local storage if you want to preserve your current attempt and history. Cloud backup is being considered for a future update.

Is Koe Na Win available in Burmese?

Yes. Every screen, instruction, and recitation is available in both English and Burmese (မြန်မာ). Switch languages anytime from Settings.

Is Koe Na Win free?

The core 81-day practice, counter, and history are free to use. Any future optional features will always be clearly marked before anything is purchased.

Still need help?

Write to us and we'll get back to you. Please include your device model and iOS version if you're reporting a problem.